Frequently Asked Questions
Are there updates available for my EA
When an updated version of a product becomes available to us, we provide it to existing customers free of charge and announce it on our Telegram channel. Products in the FXShop24 Exclusive category are developed by our own team and receive official updates directly. Please note that some third-party products may receive no further updates — see our pre-purchase guide for details.
Are these products original and working?
Products are supplied as third-party unlocked versions for testing and evaluation. We are not the original developers, so we cannot guarantee the performance or the claims made by the developers of these systems. We always recommend doing your own due diligence and checking unbiased reviews before purchasing — our pre-purchase guide explains exactly what to check. The only exception is the FXShop24 Exclusive category, which is developed and fully supported by our own team.
Do you host all the files?
Files are delivered through a secure third-party delivery platform rather than being hosted directly on our servers. Right after your purchase you receive a download link (also available anytime under My Account → Orders). If a link ever stops working, contact support and we will restore access promptly.
How are you better than others?
A few things our customers appreciate: evaluation prices far below the original licenses, new products added every week, a secure SSL-encrypted checkout with simple ordering (just name and email), fast servers, a 7-day refund policy for defective products, and an active Telegram community with free EAs, setfiles and trading signals. Our support team is made of real traders who use these tools daily.
How do I cancel an order?
You can cancel your order only if the product has not been delivered yet. If you need to cancel an order, please contact our customer support team as soon as possible to ensure your request can be accommodated.
How do I get a refund?
We accept refund requests within 7 days of purchase for products confirmed to be defective or nonfunctional. If you encounter any issues, contact our customer support team within this period to start the process — we will ask for proof of the problem (error messages, screenshots or platform logs). Full terms are on the refund policy page.
How do I install an Expert Advisor (EA) on MetaTrader?
For a detailed step-by-step guide, visit How to Install Expert Advisors.
How do I modify an order?
You can modify your order only if the product has not been delivered yet. If you need to make any changes, please contact our customer support team as soon as possible to ensure your request can be accommodated.
How do I track an order?
To check your order status on our WooCommerce website, follow these steps:
- Log into your account on our website.
- Navigate to the "My Account" section.
- Click on "Orders" to view a list of all your orders.
- Click on the order number to see the details and status of your order.
If you have any issues or need further assistance, please contact our customer support team.
I’m not sure which robot to choose. What should I do?
If you're unsure about which robot to choose, we recommend contacting our support team. Based on your specific needs, we will be happy to recommend the ideal Expert Advisor (EA) for you.