Customer Support – FXShop24 Help Center
How Can We Help You Today?
Questions about an Expert Advisor, your order, installation or a refund? Our team is ready to assist you with fast, friendly and reliable support — before and after your purchase.
✈️ Telegram Support — Fastest 📧 Email UsChoose Your Support Channel
Telegram — @fxdaemon
The fastest way to reach us. Ideal for urgent issues, quick questions about EAs, setfiles, activation and order status.
Message @fxdaemonEmail Support
Best for detailed requests, invoices and technical reports. Write to [email protected] — we reply within 24 business hours.
Send an emailGet a Faster Answer: Include These Details
- Order ID or purchase email — so we can locate your order instantly
- Product name — the exact EA or indicator you need help with
- Platform & version — MetaTrader 4 or MetaTrader 5, including build number
- Broker & account type — especially for spread, slippage or execution issues
- Screenshots or Journal/Experts log — for installation or runtime errors
Self-Help Resources
Customer Support – Frequently Asked Questions
How quickly will I get a reply?
We answer all inquiries within one business day. For urgent matters, Telegram (@fxdaemon) is the fastest channel — messages there are usually handled first.
I purchased an EA — where is my download?
Downloads are delivered instantly after payment. Check your confirmation email (including the spam folder) and your account downloads section. If anything is missing, contact us with your order ID and we’ll resend it right away.
Do you help with EA installation?
Yes. Start with our step-by-step installation guide. If you still get stuck, send us a screenshot of the error on Telegram or by email and we’ll guide you through it.
What is your refund policy?
We offer a 7-day refund policy on eligible products. Read the full terms on the refund policy page or contact support to start a request.
How do I receive updates for my EA?
Product updates are announced on our Telegram channel and delivered to existing customers. If you missed an update, message support with your order details.
Which payment methods do you accept?
We accept PayPal and major cryptocurrencies including Bitcoin, Ethereum and USDT. All payments are processed through a secure, SSL-encrypted checkout.