Refund and Returns Policy
Fxxshop24.net refund policy offers store credit for products with technical defects, but not for dissatisfaction with the product’s performance or profitability.
Refundable Issues (Technical Defects)
- Inability to attach the product to the trading chart (except for products requiring DLLs, where incorrect installation is not covered).
- Errors or warnings in the experts or journal tab.
- Being asked for a license key after correct installation and not while awaiting an update.
- Other confirmed product errors.
Non-Refundable Issues
- Dislike of the product.
- Underperformance or results not matching expectations.
- Indicator lagging or repainting.
- Purchasing the wrong product.
- Not achieving desired profits.
Refund Process
- Email fxshop24store@gmail.com with a description of the issue.
- Include screenshots and/or terminal log files.
- FxShop24 will notify you of the approval or rejection of your refund.
- If approved, store credit will be applied to your MQL Shop account.
Important Notes
- Forex trading is high risk, and FxShop24 does not guarantee product effectiveness.
- Attempting to get refunds through other means can lead to account sanctions or closure.