Refund and Returns Policy

Last updated: September 2026. This policy explains when and how refunds are issued for digital products purchased on FxShop24.net.

1. Overview

We accept refund requests within 7 days of purchase for products with confirmed technical defects. Approved refunds are issued as store credit to your FxShop24 account. We do not offer refunds for dissatisfaction with a product’s performance or profitability — no trading product can guarantee results.

2. What Is Covered (Technical Defects)

• Inability to attach the product to the trading chart after correct installation (products requiring DLLs are excluded where the issue is caused by incorrect installation)
• Errors or warnings appearing in the Experts or Journal tab of your terminal
• Being asked for a license key after correct installation (and not while awaiting an announced update)
• Other confirmed product errors verified by our team

3. What Is Not Covered

• Dislike of the product
• Underperformance or results not matching your expectations
• Indicator lagging or repainting
• Purchasing the wrong product by mistake
• Not achieving desired profits — trading losses never qualify as a defect

4. Before You Request a Refund

Many “defects” turn out to be setup issues. Before submitting a request, please:

• Allow at least 72 hours of testing during market hours — some EAs wait for specific conditions before opening trades
• Double-check installation with our step-by-step guide (correct folder, AutoTrading enabled, DLL permissions where required)
• Verify that your broker’s symbol names match the product requirements
• Contact customer support first — most issues are solved in one message

5. How to Request a Refund

1. Email [email protected] or open a request via our support page, describing the issue
2. Include proof: screenshots and/or terminal log files showing the problem
3. Our team reviews the request and notifies you of approval or rejection
4. If approved, store credit is applied to your FxShop24 account

6. Important Notes

• Forex trading is high risk, and FxShop24 does not guarantee the effectiveness or profitability of any product
• Please use this process instead of filing chargebacks: disputes opened through other channels, bypassing support, can lead to account sanctions or closure
• Nothing in this policy limits any mandatory consumer rights that apply to your purchase

See also: Terms and Conditions · Pre-Purchase Guide · Customer Support