Frequently Asked Questions
Is my payment information secure?
Yes, we use industry-standard encryption to ensure that your payment information is secure.
Is your Forex trading software beginner-friendly?
The trading software we sell is developed by third parties, so the learning curve varies from product to product. What we provide is everything you need to get started: a step-by-step installation guide with screenshots, setfiles where available, and support if you get stuck. That said, a basic working knowledge of MetaTrader is required, and we strongly recommend that beginners practice on a demo account first. Our pre-purchase guide covers the fundamentals.
What payment methods do you accept?
We accept PayPal (which also lets you pay with major credit and debit cards — Visa, MasterCard, American Express — through the PayPal checkout) and cryptocurrencies including Bitcoin, Ethereum and USDT. All payments go through a secure, SSL-encrypted checkout, and crypto payments receive an additional discount on eligible products.
Where can I find my download link?
If you can't find your download link, please follow these steps:
- Check within your account under the "Orders" section.
- Look for the automatic order confirmation email you received from our website (not from PayPal) right after you placed your order. It might be in your spam folder, so please check there as well.
- Add our email address to your mailbox safe list to ensure future order delivery emails won't get lost.
If you still can't find your download link, please contact our customer support team, and we'll be happy to assist you.
Why is my order delayed?
Around 90% of orders are processed automatically and delivered almost instantly. In some cases manual processing is required, most commonly for: payment verification (fraud-prevention checks on flagged transactions), cryptocurrency payments (blockchain confirmations can take time depending on network congestion), or high order volume during promotions.
All our products are digital, so there is no physical shipping involved. If your order seems delayed: check the status under My Account → Orders, look for the confirmation email (including the spam folder), and if everything looks stuck, contact customer support — we resolve delivery issues quickly.