Contact Us
Contact Info
Contact FxShop24
We’re here to help! If you have any questions, concerns, or need assistance with your FxShop24 experience, please don’t hesitate to reach out to us.
Customer Support
For issues related to your purchased products, technical difficulties, or general inquiries, our dedicated customer support team is available to assist you.
How to Reach Us:
- Email: [email protected]
Response Time:
We strive to respond to all customer inquiries within 24 hours. If your issue requires further investigation, we’ll keep you updated on the progress.
Important Information:
- Purchased Products: When contacting us about a purchased product, please include your order number and a detailed description of the issue you’re experiencing.
- Technical Support: If you’re encountering technical difficulties with a product, please provide information about your device, operating system, and any error messages you’re receiving.
We Value Your Feedback!
Your feedback is essential to us as we continually work to improve the FxShop24 platform and user experience. If you have suggestions or comments, we encourage you to share them with us.
Thank you for choosing FxShop24! We’re committed to providing you with the best possible service.
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Frequently Asked Questions
How do I install an Expert Advisor (EA) on MetaTrader?
For a detailed step-by-step guide, visit How to Install Expert Advisors.
Are there updates available for my EA
When an updated version of a product becomes available to us, we provide it to existing customers free of charge and announce it on our Telegram channel. Products in the FXShop24 Exclusive category are developed by our own team and receive official updates directly. Please note that some third-party products may receive no further updates — see our pre-purchase guide for details.
Is my payment information secure?
Yes, we use industry-standard encryption to ensure that your payment information is secure.
What payment methods do you accept?
We accept PayPal (which also lets you pay with major credit and debit cards — Visa, MasterCard, American Express — through the PayPal checkout) and cryptocurrencies including Bitcoin, Ethereum and USDT. All payments go through a secure, SSL-encrypted checkout, and crypto payments receive an additional discount on eligible products.
Do you host all the files?
Files are delivered through a secure third-party delivery platform rather than being hosted directly on our servers. Right after your purchase you receive a download link (also available anytime under My Account → Orders). If a link ever stops working, contact support and we will restore access promptly.