Frequently Asked Questions
Is my payment information secure?
Yes, we use industry-standard encryption to ensure that your payment information is secure.
Is your Forex trading software beginner-friendly?
Yes, our Forex trading software is beginner-friendly. We design our products with user-friendly interfaces, detailed documentation, and video tutorials to help new traders get started. Whether you're just beginning your trading journey or looking to enhance your skills, our software is tailored to meet your needs.
What payment methods do you accept?
We accept PayPal, credit cards (Visa, MasterCard, American Express), and cryptocurrency payments.
Where can I find my download link?
If you can't find your download link, please follow these steps:
- Check within your account under the "Orders" section.
- Look for the automatic order confirmation email you received from our website (not from PayPal) right after you placed your order. It might be in your spam folder, so please check there as well.
- Add our email address to your mailbox safe list to ensure future order delivery emails won't get lost.
If you still can't find your download link, please contact our customer support team, and we'll be happy to assist you.
Why is my order delayed?
While we strive to process 90% of orders automatically for the fastest possible service, sometimes manual processing is necessary. This can occur for various reasons, including:
- Payment Verification: If there are issues verifying your payment information or potential fraud flags, we may need to review your order manually.
- Item Availability: If an item in your order is low in stock or requires special handling, it might require manual processing to ensure accuracy.
- Custom Orders: Personalized or custom-made items often require manual review and processing to meet your specific requirements.
- High Volume: During peak seasons or holidays, shipping carriers may experience a surge in orders, leading to delays in processing and delivery.
Other Issues:
- Incorrect Address: If the shipping address provided is incorrect or incomplete, it can lead to delays or even failed delivery attempts.
- Customs Clearance: For international orders, customs clearance procedures can sometimes cause delays due to inspections or documentation requirements.
What to Do if Your Order is Delayed:
- Check Your Order Status: Log in to your account on our website or app to check the latest status of your order.
- Contact Customer Support: If you have concerns or questions about your delayed order, don't hesitate to contact our customer support for assistance.
We apologize for any inconvenience caused by the delay and appreciate your understanding.